Customer Service
- Shipping & Delivery
- We ship the majority of our online orders within 3 business days (unless otherwise specified) from the date your order is received. Most orders shipped by Ground to addresses within the continental United States are received by our customers within 5 business days from shipment. If CityTins Supply is out of stock on any item you order, you'll be notified by email within 24-hours of placing your order.
- Privacy & Security
- When you register on the CityTins.com website, we collect personally identifiable information, including (but not limited to) your name, physical address, email address, phone numbers, and billing information. All of this information is mandatory for online ordering; while you can register at CityTins.com without providing this information, we will be unable to accept and fulfill orders from you without it. We do not allow third parties to collect aggregate and other anonymous information about our visitors through the CityTins.com Website. Nor do we sell, trade or otherwise exchange personal information you provide with any third party who are not under confidentiality obligations regarding the information.
- Returns & Replacements
- If you are unsatisfied with your CityTin for any reason, please contact us at info@citytins.com to initiate a return. We cannot accept any CityTins for return that have been used or where any of the contents are missing or damaged.